Quality and certifications
IPADLAB HAS BEEN CERTIFIED ISO 9001
PHYTOSANITARY ANALYSIS LABORATORY ACCREDITED BY LOMBARDY REGION BY DECREE N. 12811 OF 12/03/2010 (B.U.R.L. No. 51, 20/12/2010)
In November 2010 IPADLAB has reached the milestone of the Certification of its Quality System in accordance with the international standard ISO 9001:2008. The certification has been issued by Bureau Veritas, an international certification agency.
Certified activities include design, manufacturing and marketing of services and products for the diagnosis of plant diseases. IPADLAB is committed to providing a quality service that meets the basic principles listed below in order to increase the satisfaction of all customers:
Equality: performance and behavior based on the principle of equal rights of customers.
Impartiality and transparency: actions inspired by criteria of transparency, objectivity and impartiality.
Certainty of deadlines: commitment to assist the customer with care and professionalism.
Independence: a commitment to ensure and maintain a complete independence from third parties.
Efficiency and effectiveness: provision of services with an optimal use of resources to meet customer needs.
Continuity: commitment to ensure continuity of quantity, quality and regularity of services.
Involvement: full receptivity to suggestions and complaints in order to improve the service.
These values, within IPADLAB, are organized in a Code of Conduct, which is the standard for Company's staff, and is the reference for organizational model, management, and quality control adopted by IPADLAB. Crucial to the quality system is the selection of our suppliers and then the continuous monitoring of the quality of reagents and instruments.